Managed IT & Security Services

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Focus on your business while we take good care of your IT

IT managed services brings more value than traditional IT services contracts by providing proactive monitoring and an immersion into the customer environment hence breaking down the barrier of the traditional service-provider / customer relationship. The engagement enriches the value provided to clients while it helps them control and predict their operational expenditures.

Services

Endpoints Management

  • Reduce Opex : Assets are controlled, tracked and workstations are centrally managed in real time.
  • Detect and solve problems : Real time alerts allow us to catch smaller issues and in case of emergency we will be able to react in an immediate response.
  • Enhance the end user experience : By communicating directly with end users through chat,  instantly connecting to workstations and solving problems.

Servers Management

  • Health & Security : Servers are monitored, patched, updated and protected at all times.
  • Availability : Real time alerts allow us to catch smaller issues and in case of emergency we will be able to react in an immediate response.
  • Tranquility : While we keep an eye on the mission critical servers, clients can focus on their business outcomes.

Firewalls Management

  • Rest Assured : Continuous monitoring and triage of logs for detection of threats with a checkup every evening on any abnormal behavior.

Network Devices

  • Stay online all the time : Continuous monitoring and configuration.

Backup Management

  • Protect the data all the time : Backup management and daily backup job verification.

Hosting Management

  • Organize your online presence : Monitoring and administering: Www, DNS, Web application Firewall..

Endpoints Management

When an organization grows, so does its asset footprint. The task of managing IT assets becomes much more challenging as the business expands beyond a couple of servers, workstations, and network devices — otherwise known as endpoints. What once only required simple IT management soon becomes overwhelming.

Let’s break down the common components that you can expect:

  • Asset management
  • Patch management
  • Operating system deployments
  • Application deployments
  • Compliance evaluation
  • Mobile Device Management
  • Remote Control

With data captured from each device in real time, we are better geared to respond to problems before they happen.

Servers Management

For most businesses, a problem with the server can stall business operations. That’s why it’s important to maintain health and security of those resources.
Servers health is monitored and controlled at all times preventing any unusual activity to bring down the availability of the server.Most importantly, we look after:

  • Server security.
  • Security updates and patch management.
  • Anti-virus and anti-malware through Endpoint Protection Platforms.
  • Backup processes health.
  • Usage rights
  • Any fault log that requires attention.

Type of Managed Services

The difference between a traditional IT company and a managed services company lies essentially in the proactive engagement it provides to its clients. EXEO acts on behalf of clients and take ownership of the agreed tasks.

The following table outlines the types of managed services that can be offered by EXEO:

Header

Endpoint

Server

Onsite

Remote Control / Chat with end users

Cell

IT Asset Management

Cell

Software Deployment

Cell

Virtualization Monitoring and Management

Cell

Mobile Device Management (MDM)

Cell
Cell

Windows, Mac and Linux Agents

Cell

Network Performance Monitoring

Cell
Cell

Systems Performance Monitoring

Cell
Cell

Cloud User Account administration (O365/Gsuite)

Cell
Cell

Endpoint Protection Platform Management

Cell

Endpoint Protection & Response Management

Cell

Patch Management

Cell

Backup Monitoring & Management

Cell

Preventive Onsite Check-ups

Cell
Cell

Hardware replacements

Cell
Cell

Hardware installations

Cell
Cell

Check and intervene on endpoint devices offsite

Check and intervene on endpoint devices onsite

Cell
Cell

Onsite Interventions

Cell
Cell

Dedicated support from 8AM till 10PM!

The managed services center is in a proactive monitoring mode from Monday to Friday starting from 08 am till 10 pm.

While normal office hour tasks are related to daily operations and responding to IT services and helpdesk requests, we use the extra time after working hours in order to:

  • Wrap-up the tickets of the day;
  • Analyze email security logs and look for potential phishing attacks;
  • Go through the managed firewall logs, do event triage and detect threats;
  • Go through the endpoint security logs, detect abnormal behavior;
  • Verify the sanity of daily backups.

The tasks will require a subscription to the corresponding managed services items.

Enhance the management of your IT Now!

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