What is a Digital Firm?

Digital firm definition

A digital firm is a company in which almost all significant business relationships with customers, suppliers, and employees are digitally enabled and automated.

This means that all the procedures relating to core business processes are completed through the use of digital networks that cover the complete organisation. These networks also link the organisation to other business organisations and to the outside world.

A company is formally defined as a digital firm when it uses the internet to drive every aspect of its business processes. Through this, the corporation shifts how it actually does business and opens up for more productivity and increased opportunities.

Today, more than ever, large and small companies are working towards becoming defined as fully digital firms. The changes in the world of information technology have accelerated this tendency forward.

This is being done through close integration of information systems with how business is done. Information technology systems, if properly designed to cater to the company’s needs can be the main driver towards establishing the fully digital firm.

The fastest path to a digital firm

We believe that the fastest and most reliable path towards a digital firm passes through the adoption of cloud technologies in a first place. And in a second place, build on those platforms in order to digitise and automate the business processes of an organisation.
Fortunately, most of the information services we use today implement open API -or software connectors- that interconnects them with each other and help automate tasks that were once done manually.

As a result, mechanical tasks become done by software, triggered by either predefined time milestones or by the results of other tasks. Freeing precious human time for more creativity and decision making.

The choice of these orchestrators of tasks and processes is quite varied, at EXEO, we use Zapier in order to automate presales, sales and service tasks. But we also develop lots of interconnection in order to stitch all elements together.

The three steps approach to the digital enterprise

The Digital Firm

Our approach is quite simple and it consists of three major steps:

  1. Establish a strong IT governance and lay the foundation for everything IT, we position ourselves as a virtual CIO as take care of design, operations and innovation with a clearly defined mission and scope of work;
  2. Identify the most suitable technology ecosystem for the organisation and initiate the migration and adoption of the new digital tools;
  3. Build of this foundation and develop the digital enterprise by making sure every single process is digitised and automated.

As a result, mechanical work is eliminated, processes are automated, productivity is enhanced and the human capital of the organisation has been unleashed to deliver innovation and performance.

Get in touch.

If you are looking to automate or digitise your operation, get in touch with us and let’s discuss how we can help you enhance the way you work.


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