Agile IT
Managed IT Services & Solutions
An Agile IT outsourcing service adapted to every client's need
What are managed IT services?
A managed service is an IT services practice which involves the managing, maintaining and anticipating the needs of a range of IT processes and functions with the goal of improving operations and reducing expenses. The provider of such services is referred to as a Managed Service Provider (MSP). A managed service differs from outsourcing in that it targets a specific function of an IT service, and is tied to a commitment to meet certain performance metrics. The managed service is primarily based on proactive monitoring technology to detect and prevent outages and thus reduce operating costs. As such, managed IT services are generally less expensive and more effective than outsourcing IT services.
The managed services solutions Exeo provides are as follows:
- Managed IT & Hybrid Cloud: the management of the IT infrastructure on premise and in the cloud including the monitoring and administration of the systems and resources of the client;
- Managed Service Desk: the management of the devices (laptops, desktops, etc.) and the support for the end users using different interactive (voice, chat) or non-interactive channels (email, web);
- Managed Productivity Cloud: the monitoring and administration of the Microsoft Office 365 or Google Workspace environment of clients including training and onboarding of new users;
- Managed Backup & Disaster Recovery (Backup as a Service): the implementation of a backup policy on premise and/or in a secure cloud and the constant monitoring of the backup processes and implementation of partial or full recovery of backups when needed.
With Managed IT Services, the Organisation's IT is addressed in an AGILE and TRANSPARENT way
ADVISORY, STRATEGY & PLANNING
MIGRATION
OPERATION & OPTIMIZATION
Managed IT Services
Advisory, Strategy & Planning Migration Operation & Optimization
Advisory, strategy & planning. Seamless migrations and the ability to operate and optimize systems requires a skilled workforce which is able to deliver in each of those areas.
Our managed services skilled workforce is multidisciplinary and while it can deliver on cloud services, it is also used to deliver on premise when the client has already invested in technology which is running on its premises.
What are the benefits of using managed IT services?
A managed IT services company like Exeo pools its costs across several clients using secure multi-tenancy management techniques, which is what makes it possible to achieve fairly low price levels compared to outsourcing while maintaining high technical expertise. This type of operation attracts the most qualified engineers and Exeo can maintain a high level of competence throughout its teams.
This new model of outsourcing IT services involves centralized work in secure service centers and a controlled system administration environment.
Moreover, as the team is trained and certified on the technology it provides in a standard and repeatable approach to scale, this maximizes efficiency and availability of service. The number one benefit of a managed service is a commitment to an SLA attached to every item of the managed IT infrastructure, hence clients now focus on services and value instead on technical infrastructure and management.
Why choose EXEO as a managed IT services provider?
EXEO is a leading managed IT services provider, offering businesses of all sizes comprehensive and affordable solutions for their technology needs. Contact us today to learn more! By delivering all those services from a secure location and by a skilled managed IT services team, Exeo acts as a full service IT company with an innovative approach of managing IT.
Furthermore, Clients are only charged on a per use basis (per device per month) instead of a fixed lump sum model.
Finally, Exeo is a managed services provider that operates every day of the year 24 hours a day and 7 days a week and hence able to service its clients around the world.
Services
We provide a remote monitoring, management and administration services
Different combination of managed services options are delivered and adapted to client needs.
Managed
IT & Hybrid Cloud
We act as a virtual CIO and take charge of the strategy, planning and management of the client’s infrastructure
Managed Service Desk
Monitoring, management and support for endpoints and mobiles every day of the week.
Managed Productivity Suite
Monitoring, administration, training and integration of Google Workspace and Microsoft 365 tenants.
Managed Backup & DR
Protecting on premise and cloud data to a secure location in the cloud or on client premises.
Our Managed IT Services
Exeo manages hybrid Cloud and on-premise infrastructure in a pro-active way.
Exeo sets up and manages DevOps application development and hosting environments on Google, Azure or AWS.
Hosting Management
Organize your online presence: Monitoring and administration: Www, DNS, Web Application Firewall.
Endpoints Management
Reduce Opex, Detect and solve problems, Enhance the end user experience
Servers and Virtual Machine (VM) Management
Health & Security, Availability, Tranquility
Firewalls Management
Continuous monitoring and triage of logs for detection of threats with a checkup every evening on any abnormal behavior.
Network Devices
Stay online all the time: Continuous monitoring and configuration.
Backup Management
Protect the data all the time Backup management and daily backup job verification.
Productivity Cloud Management
Exeo manages Microsoft 365 and Google Workspace environments for its customers.
Services we manage
Endpoints Management
- Reduce Opex: Assets are controlled, tracked and workstations are centrally managed in real time.
- Detect and solve problems: Real time alerts allow us to catch smaller issues and in case of emergency we will be able to react in an immediate response.
- Enhance the end user experience: By communicating directly with end users through chat, instantly connecting to workstations and solving problems.
When an organization grows, so does its asset footprint. The task of managing IT assets becomes much more challenging as the business expands beyond a couple of servers, workstations, and network devices — otherwise known as endpoints. What once only required simple IT management soon becomes overwhelming.
Let’s break down the common components that you can expect:
- Asset management
- Patch management
- Operating system deployments
- Application deployments
- Compliance evaluation
- Mobile Device Management
- Remote Control
With data captured from each device in real time, our managed services team is better geared to respond to problems before they happen.
Services we manage
Servers and Virtual Machine (VM) Management
Servers health is monitored and controlled 24×7 and at all times preventing any unusual activity to bring down the availability of the server. Most importantly, our managed services team looks after:
- Server security;
- Security updates and patch management;
- Anti-virus and anti-malware through Endpoint Protection Platforms;
- Backup processes health;
- Usage rights;
- Any fault or log entry that requires attention.
Managed IT Services and Outsourcing FAQ
The definition of IT outsourcing is the outsourcing of the management of a company’s information systems. It can be specific such as application outsourcing which concerns the outsourcing of the management of software or business applications.
A managed service is an outsourcing practice of outsourcing the responsibility of maintaining and anticipating the needs of a range of processes and functions with the goal of improving operations and reducing expenses.
A managed service is different from outsourcing in that it targets a specific function of an IT service, and is coupled by a commitment to respect certain performance indicators.
The managed service relies above all on a proactive monitoring technique in order to detect and prevent breakdowns and therefore reduce operational costs.
For this reason, the managed service is generally cheaper and more efficient than outsourcing.
A cloud managed service consists of a cloud resource maintenance, monitoring and administration service. We also talk about CloudOps and DevOps.
Exeo offers different types of managed services like productivity cloud managed service, hybrid cloud managed service, managed backup service and managed service desk.
The managed service is billed on a pay-per-use basis and that is its advantage.
For example, CloudOps is billed per managed cloud resource, the managed service desk is billed per user.
Managed service providers like Exeo pool their costs across several clients using secure management techniques, which is what makes it possible to achieve fairly low price levels compared to outsourcing.
This new way of working involves centralized work in secure service centers.
The advantages of the managed service are as follows: proactive monitoring and therefore better availability of services, agility in infrastructure management, lower cost.
Contact us
What can EXEO do for your business?
We believe that digitization is not an end by itself, but a mean to get to a more productive and efficient business operation that supports every organisation’s objectives.
Get in touch with us and we can help you assess how you can operate in a more agile way with transparent and predictable costs.
